When our most recent satisfaction survey revealed that Alexander’s customers notice and appreciate our commitment to delivering outstanding customer service, we were very pleased. It’s nice to know our extra efforts are noticed.

Our commitment to excellent customer service is based on the Law of Referability — a principle we all strive to live here at Alexander’s. The basic concept is that in business we all need referrals and have the opportunity to refer others. Making sure that you are referable is of utmost importance. In our customer service, we stress four values:

1. Be on time

2. Do what you say you’ll do

3. Finish what you start

4. Be polite

We believe employing these values not only improves your business, but makes you much more referable. I welcome your feedback on our customer service, as well as examples of when our team has gone above and beyond to help meet your needs.

Regards,
Doyle Mortimer, COO
doylem[at]alexanders.com